Shipping policy

Complimentary Shipping

Shipping is complimentary on every KINLUME order to destinations available at checkout.

Order preparation

Orders are normally prepared within 3–5 business days after payment is confirmed. As each collar is handmade and checked individually, preparation may take longer during holidays, new releases or unusually busy periods. If a material delay affects your order, we will contact you.

Delivery estimates

Delivery time depends on the destination and carrier. Any estimate shown at checkout or in a shipping confirmation is an estimate, not a guaranteed delivery date. Delays caused by carriers, customs, weather or events outside our control may occur.

Tracking

When tracking is available, a tracking link will be emailed after the order ships. Tracking updates can take 24–72 hours to appear.

Address accuracy

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs to be changed. We cannot guarantee changes after an order has entered processing or shipped. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Taxes and duties

Applicable taxes or duties are handled as shown at checkout. Local authorities may require additional information before releasing an international shipment.

Lost, damaged or incorrect deliveries

If tracking shows a delivery problem, or an order arrives damaged or incorrect, email jinlume@hotmail.com with the order number and relevant photos. We will review the issue with the carrier and work toward an appropriate solution.