Refund policy

30-Day Returns

We accept return requests within 30 days of delivery. To be eligible, the collar must be unworn, unused, in its original packaging, and returned with all leather, crystal, charm, and hardware components intact. Proof of purchase is required.

To request a return, email jinlume@hotmail.com. If approved, we will provide return instructions and the complete return address in Changsha, Hunan, China. Items sent without prior authorization cannot be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Please use a tracked service and keep the shipping receipt until the return is completed.

Damaged or Incorrect Items

Please inspect your order on arrival. Contact us promptly with your order number and clear photos if an item is damaged, defective, or incorrect so we can make it right.

Exceptions

Personalized or made-to-measure pieces, worn items, gift cards, and final-sale items cannot be returned unless they arrive damaged or incorrect.

Exchanges

The quickest way to exchange an item is to request a return and place a new order after the return is approved.

European Union Cooling-Off Period

Where applicable, customers receiving goods in the European Union may cancel or return an eligible order within 14 days without giving a reason. The item must remain unworn, unused, and in its original packaging.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, please contact us at jinlume@hotmail.com.